[By ticking the box where indicated each time you use the Service], you agree to be bound by the provisions of these Terms. Online payments – terms and conditions These online payment terms and conditions (“Terms”) apply to your use of the online payment transaction service (the “Service”) made available by eXelient Services, under the brand name “eXelient” (“We”, “Us”, or “Our”). These Terms constitute a contract between you and eXelient Services. Please read them carefully. These Terms may be altered or added to by Us at any time that We determine necessary, with or without notice.
1.1. These Terms form part of eXelient Services’ website terms and conditions of use available here [https://exelient.lk/payments/], which govern your access to and usage of the eXelient Services website. By agreeing to comply with the Terms you also agree to comply with eXelient Services’ website terms and conditions of use.
2.1. You may use the Service for the purpose of making payments to eXelient Services via online credit card/ debit card transaction, provided that you do not: 2.2. Payments may be made using the Service for invoices generated by Us for Our legal fees and disbursements. 2.3. You cannot use the Service for the transfer of money into Our trust account for payment by Us to others on your behalf. Trust monies should be paid to Us by direct credit into our bank account [105014022870] Sampath Bank, Kalutara. Where any trust monies are received from you by credit card/ debit card payment, we will be required to deduct the merchant service fee from the amount received in accordance with clause 4. 2.4. We reserve the right to suspend, amend or cancel the Service at any time either temporarily or permanently.
3.1. Payments using the Service may be made only using only indicated in the website credit/ debit cards. 3.2. We are not directly involved in the online payment but through a third party service provider (Payhere). 3.3. All payments are to be in one of the Bank of Sampath’s approved foreign currencies; – Sri Lanka (LKR) and United States Dollars (USD) 3.4. We accept part payment of client accounts only where full payment of the account is made by the stipulated due date in the invoice. All other payments must be paid in full and by no later than the final date for payment set out in the invoice. 3.5. Upon completing a transaction using the Service, you will be presented with a confirmation screen verifying the transaction details you wish to process. It is your responsibility to verify that all transaction information and other details are correct. 3.6. We have no liability for transactions which are incorrect as a result of inaccurate data entry in the course of the use of the Service or for loss of data or information caused by factors beyond Our control. 3.7. You will receive a confirmation email once the payment has been received by Our third party service provider. 3.8. Once a payment has been made it cannot be cancelled. We do not accept any responsibility for refusal or reversal of payments, which shall be a matter between you and your credit card issuer.
4.1. Payments made by credit card/ debit card attract a merchant service fee which is dependent on the amount being transacted and the currency. 4.2. International cardholders using the Service may incur their own bank’s international service fees, in addition to the merchant service fee. 4.3. We may refund your payment or part of your payment in accordance with clause 5. Where there has been a refund by Us, we will deduct the merchant service fee payable from the refunded amount due.
5.1. Requests for refunds must be made in writing together with proof that you have paid more than the outstanding amount owed on the account. Requests for refunds must be sent to support@exelient.lk or info@exelient.lk. 5.2. Refunds, if applicable, at the discretion of Us, will only be made to the debit/credit card used for the original transaction.
6.1. You warrant that: 6.1.1. You are aged 18 or over; 6.1.2. You have the appropriate authority to validly accept the Terms and are able to and will meet your obligations in relation to the Terms. 6.1.3. The credit/debit card used in connection with the Service is issued in your name. 6.1.4. You will pay the credit/debit card issuer all charges incurred in the use of the Service. 6.1.5. The information supplied by you is true and correct. 6.2. We do not warrant or guarantee that the Service and/or your use of the Service will be error-free, immediate, virus free and/or continuously available or that the information provided through the Service will be complete, accurate and/or up-to-date.
7.1. You agree to indemnify Us for any loss, cost or expense suffered or incurred by Us as result of: 7.1.1. Your breach of your obligations under the Terms; 7.1.2. Intentional misuse of the Service; 7.1.3. Your negligent acts or omissions in using the Service; 7.1.4. Any claim brought against Us by a third party in relation to your use of the Service.
8.1. We will comply with the Privacy Policy in relation to any applicable information you supply to Us. 8.2. Any personal information supplied by You may be retained by Us until such time as you request that the information to be removed. 8.3. We will use any information you give to Us and which identifies you only for the purpose for which it is supplied to Us, including contacting you to verify your credit/debit card information, and will not use it for any other purpose or supply it to any third party except as required by law, authorized by You or set out in these Terms. 8.5. Payments using the Service are made through a secure third party website. We will use all reasonable endavours to prevent unauthorized access to your Personal Information. However, We will not be liable for any direct or indirect damage or loss whatsoever for any interception and/or ‘hacking’ of any data or other unauthorized access to information provided by you for the purposes of using the Service.
9.1. These Terms are governed by Sri Lankan law. The Sri Lankan Courts have exclusive jurisdiction over any matter in connection with the Services and the Terms.
Last update : 2021 January 12
